Erin’s focus is optimising the governance and management of the organisation as a system, through creating and preserving value, improving outcomes and working effectively with a shared vision.

As a strategist and business architect, Erin has collaborated with organisations on optimisation to solve key business challenges, for different industry sectors including transportation, energy, telecommunications, managed services, financial services and government agencies. Erin also works with organisations on establishing, evolving and integrating the capabilities needed to be adaptive and resilient in our volatile, uncertain, complex and ambiguous (VUCA) world.

Erin enjoys providing leadership and direction and the challenges of people management, with a history of building strong, hardworking and loyal teams. In every role Erin has emphasised the importance of mutual respect and collaboration to deliver both high quality results and a positive, engaged work environment.

Erin is a Lead Architect of ITIL® 4 and an author of the ITIL 4 Foundation book, which now incorporates Lean and Agile concepts and provides guidance on how organisations can manage their resources, practices and ecosystem to increase their agility and resilience, to not only survive but thrive in the digital age.

Erin is the editor of ISO/IEC 27013, part of the ISO family of Standards for Information Security management, which provides guidance on the integration of a management system for information security and service management. Since 2006 Erin has contributed to the development of ISO/IEC 20000, the International Standard for service management. Erin has been project editor for multiple parts of this standard and for many years, as Convener, Erin has led the group of international experts from more than 35 countries developing the ISO/IEC 20000 series.

Erin’s with organisations and her work development of international best practices are mutually reinforcing and allows her to deliver competitive advantages and to be at the forefront of industry innovations.